Ewerta is currently in Open Beta. This means that merchants in Latvia can start using Ewerta right away. More features and countries are coming soon.

Ewerta is a payment processor maintaining a common platform for buyers and sellers.

Here’s what we mean by that. We offer a simple and convenient way how you can accept payments. Setting up an account is easy, and our commissions are completely transparent: you only pay for what you use. We also provide a wide variety of payment methods allowing you to reach new customers. Moreover, we are building a merchant network, connecting businesses with customers.

Currently, Ewerta is only operating in Latvia. We are working hard to expand our coverage soon. You can sign up to receive a notification when Ewerta is coming to your country.

If you have any questions, first check this list of Q&As – we have exhaustive answers to common questions like opening an account, setting up payments, or solving problems.

If you want to discuss a tailor-made offering, you are always welcome to get in touch with our sales team.

You can also check our terms and conditions.

If you cannot find an answer to your question, you can contact our customer support channels.

Finally, if you have a general question about the company, you can contact us directly at info@ewerta.com.

In most cases, you can make a card payment without opening an Ewerta account. Some features, such as Pay Later, do require an account.

Moreover, an Ewerta account comes with multiple advantages. You can easily view, track, and control all your purchases, and you can get the best offers from our merchants.

You can open an account right when you make a payment with Ewerta. Alternatively, sign up at any other time.

To log in to your account, click here and enter your username and password. If you have forgotten your password, you can recover it here.

An Ewerta account allows you to complete your checkout faster when you shop.

Some payment methods, such as Pay Later, are only available for registered users.

Your Ewerta profile shows all your purchases in one place, so you can review them, control your shopping habits, and, if available, track them.

Your purchases will only show in your Ewerta account if you logged in during the checkout; other purchases will not be displayed.

If you were logged in and the payment was successful, but the purchase still does not appear in your account, contact our support team.

To close your account, contact our support team.

If you have any pending payments, they need to be cleared before your account can be closed.

Ewerta currently accepts all major payment cards and Pay Later.

With Pay Later, you can make the purchase now and pay 30 days later. Your purchase will be delivered when you order it.

When you place your order you will receive a confirmation e-mail noting when you will be charged.

You can also pay the full amount at any time during the 30-day period. Of course, if you pay during period, you won’t be charged at the end of it.

The service is free for the customer.

Pay Later is available to citizens of Latvia who are at least 18 years old. We will evaluate your ability to make the payment during the checkout process.

When your payment date is getting closer, we will notify you to make sure you don’t miss it.If you know there will be a trouble making a payment in time, get in touch with our support team to reach the best solution.

If the 30 days are already over, we will have to disable any future purchases from your account and pass any outstanding payments to our partners based on the agreement.

You can pay the full amount at the time of the order. If you still prefer the Pay Later, you can apply again in 24 hours. We kindly ask you, however, to apply again only if your ability to make the payment has improved.

Check if you have sufficient funds in your account and make sure you have entered your payment data correctly. If the problem persists and there are technical errors, get in touch with our support team.

Check your other e-mail folders, such as Promotional or Spam.

During extremely high sales load, it may take up to 30 minutes to receive your e-mail. If the problem persists, contact our support team.

Note, confirmation emails are sent to buyers with Ewerta account.

You will receive the confirmation within one business day if you make the payment before 16:00. It may take 1-2 business days for the change to show up in your account.

If you have made a payment, your payment card was charged, but the retailer claims they haven’t received a payment, get in touch with our support team with your order details.

All cancellations, refunds, or returns are determined by each store individually. Please contact the retailer directly.

If you haven’t received your order within a reasonable amount of time, make sure you contact the store first. If that fails, contact our support team with your purchase details.

Refunds depend on the store policy, so if you have any questions you should always contact the store first. Make sure you follow the store policy to get your refund as soon as possible.

All information we store, and transfer is always securely encrypted. We will never share your information without your consent, and you always have full knowledge over what information we collect and store.

For a full explanation, read our privacy policy and terms and conditions.

Ewerta uses Strong Customer Authentication with 3D Secure 2, which means that anytime you make a payment, we verify that it is really you.

We partner with Stripe for processing card payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, best-in-class security tools and practices are used to maintain a high level of security.

We also evaluate all our stores very carefully before they can start accepting payments with Ewerta, which adds another layer of security.

We work hard to keep your money safe, and you are fully protected from any unauthorised charges. If you notice a payment you didn’t make, get in touch with us within 30 days from the charge date.

AML, short for anti-money laundering, are legal requirements that financial service provider must follow. KYC stands for know your customer.

AML regulations are designed to keep online commerce safe. While this may mean some additional paperwork, we have made the entire process as seamless as possible. Whenever we ask you to fill out any KYC and AML forms, we explain exactly what we need from you and why we need it.